RingDesk is an AI phone receptionist built for veterinary practices. It books appointments, triages urgent calls, answers prescription queries, and guides owners through out-of-hours emergencies - so your clinical team can focus on patients, not the phone.
Every veterinary practice shares the same pressure points. RingDesk is built to solve all three.
A worried owner calling about their pet needs to feel heard immediately. Every missed call or long wait erodes trust and risks them going elsewhere - or panicking unnecessarily.
Your on-call vet shouldn't be woken at 2am because an owner isn't sure if their pet needs urgent attention. RingDesk triages the call first, escalating only when it's genuinely needed.
Monday mornings, post-bank-holiday rushes, and lunchtime spikes mean receptionists are juggling calls, walk-ins, and check-ins simultaneously. Calls go unanswered and clients leave frustrated.
Call our fictional demo practice and experience RingDesk exactly as your clients would. Report a concern, book an appointment, ask about a prescription - it handles it all.
Calls answered 24/7 · Standard UK call rates apply · This is a fictional practice for demonstration purposes
From routine appointment booking to 3am emergency triage - RingDesk covers every reason a pet owner calls your practice.
Takes the pet's name, species and breed, reason for visit, and owner's preferred time. Books directly into your practice management system and sends a confirmation.
Owners can cancel or move appointments without tying up reception. The slot is freed in your diary and an alternative time offered immediately.
Answers queries about when boosters are due, what vaccines are included in health plans, and books the appointment on the spot.
Asks structured questions about symptoms, duration, eating, drinking, and behaviour changes. Determines whether the pet needs emergency care, a same-day slot, or can wait for a routine appointment.
Recognises red-flag symptoms - collapse, difficulty breathing, suspected poisoning, trauma - and immediately connects the owner to your on-call vet or directs them to the nearest emergency clinic.
Handles the wave of calls after a kennel cough outbreak - explains symptoms, advises on isolation, confirms whether vaccination is up to date, and books check-ups if needed.
Tells owners whether their prescription is ready to collect, what the collection hours are, and logs requests for repeat prescriptions so the dispensary team can prepare them in advance.
Confirms whether results are back from the lab and, if appropriate, provides the basic outcome - otherwise routes to a vet for a proper clinical conversation.
When a client has been referred to a specialist - an orthopaedic surgeon, cardiologist, or ophthalmologist - RingDesk explains the referral process and helps them navigate next steps.
When the practice is closed, triages the call to decide: can it wait until morning, or does it need the out-of-hours emergency service right now? Provides the correct number and directions.
Explains what is included in your practice's health plan, how to sign up, monthly cost, and what the plan does and does not cover.
Opening hours, parking, directions, which vets are in on which days, and what species the practice sees. Answered instantly without tying up a receptionist.
Every call follows a consistent, intelligent process - whether it's 9am on a Monday or 2am on a Sunday.
Your existing practice number, unchanged
In your practice name, within 1 second
Understands the situation from natural conversation
Books, answers, or escalates based on clinical need
Routine consultations, vaccinations, and health checks booked directly into your practice management system.
Prescription queries, practice information, health plan questions and out-of-hours guidance handled without a human.
Genuine emergencies and calls requiring clinical judgement are immediately connected to the right person - no delay.
RingDesk integrates directly with the UK's leading veterinary practice management systems, so appointment bookings and call records flow into your system automatically.
One of the longest-established veterinary practice management systems in the UK, with a large independent practice user base. RingDesk integrates via the Robovet API to read and write appointment data in real time.
A modern, cloud-based practice management platform popular with growing independent practices and small groups. Full REST API enables two-way data exchange with RingDesk.
A cloud-native platform popular with larger veterinary groups and corporate-owned practices. Its open API makes it well-suited to RingDesk integration across multiple sites from a single account.
Widely used across the Netherlands and growing in UK practices, Animana is a fully cloud-based system with a modern API. Ideal for practices already using the IDEXX ecosystem.
If your practice management system has an open API, our team can build a custom integration. We also support a universal webhook approach that works alongside almost any software.
Out-of-hours calls are the biggest source of burnout for small veterinary practices. RingDesk acts as a first line of triage - handling routine queries itself and only escalating genuine emergencies.
When the practice is closed, RingDesk triages every call using structured clinical questions. Worried-but-not-urgent owners get clear guidance on whether to wait for morning or seek emergency care now.
If a caller describes collapse, suspected poisoning, difficulty breathing, or severe trauma, RingDesk immediately connects them to your on-call vet - no delay, no gatekeeper.
All out-of-hours calls are transcribed and available to your team the next morning. Spot patterns, review borderline triage decisions, and improve your protocols over time.
By filtering non-emergency calls before they reach your OOH provider, RingDesk can meaningfully reduce the volume - and cost - of unnecessary out-of-hours callouts.
RingDesk is designed to support - never replace - clinical judgement. Every escalation rule, triage question, and data handling practice has been built with veterinary professionals in mind.
RingDesk is trained to recognise emergency symptoms in all common species. The moment a caller describes a life-threatening situation, the AI stops and transfers the call to your on-call vet or emergency service. It never tries to give clinical advice in a crisis.
All data processed and stored in the UK. Full compliance with UK GDPR and the DPA 2018. A Data Processing Agreement is available on request.
Call transcripts belong to your practice. No client data is ever shared with third parties for marketing or analytics purposes.
Every call is transcribed and timestamped. Your team can review any interaction - useful for reviewing triage decisions and improving protocols.
Callers can always ask to speak to a person. RingDesk supports your reception team - it does not replace them.
Triage logic and escalation rules are configured in consultation with RCVS professional standards guidelines - so clinical boundaries are always respected.
Configured for your species list - dogs, cats, rabbits, exotics, horses, or farm animals. Triage logic adapts to the type of animal being discussed.
No hardware. No change to your practice number. No disruption to your existing telecoms. Your number stays exactly where it is - we use call forwarding.
Set call forwarding from your existing number to RingDesk - either via a short code dialled from the handset or your provider's online portal. Your number stays the same and your existing phones continue to work normally during the day if you prefer.
We set up your AI receptionist with your practice name, species list, staff contacts, opening hours, health plan details, and triage protocols. We connect to your practice management system and test every call type before you go live.
From the moment you go live, RingDesk handles your calls - booking appointments, triaging concerns, answering queries, and escalating emergencies. Your reception team get their time back. Your vets sleep through the night.
Start free for 14 days. No credit card needed. Corporate groups and multi-site practices qualify for volume pricing.
No monthly fee. Pay for the minutes you use - ideal for low-volume or seasonal businesses.
Simple monthly allowance for small businesses with regular, predictable call volumes.
The everyday workhorse for busy businesses that need more minutes and better insights.
High-volume or multi-site businesses that need capacity, control, and dedicated support.
All plans include a 14-day free trial. Prices shown ex-VAT. View full pricing →
Start a 14-day trial today - no credit card, no commitment, no new number needed.
Or call our demo practice right now to experience it exactly as your clients would.