RingDesk answers every call to your practice - eye-test bookings, NHS and private queries, glasses and contact-lens questions - so your team can focus on the patient in the chair, not the ringing phone.
Call Clearview Opticians and hear RingDesk exactly as your patients would. Book an eye test, ask about NHS eligibility, or get glasses pricing.
Answered 24/7 · Standard UK call rates · Clearview Opticians is a fictional demo business
From an eye-test booking while your team are pre-testing, to an NHS eligibility question out of hours - RingDesk covers the everyday reasons patients ring your practice.
Takes the patient's details, checks whether it's NHS or private, offers your real available slots, and confirms what to bring.
Books a contact-lens fitting or trial appointment and explains what's involved and the fitting fee.
Books children's NHS eye tests and reassures parents about vouchers and what to expect.
Confirms whether glasses are ready and arranges a collection time, or takes a message for dispensing.
Explains who qualifies for a free NHS eye test and vouchers, and books them in.
Gives your from-pricing for glasses, varifocals and lens options from your configured price list.
Answers the private test fee and OCT scan price, and explains what each includes.
Invites the patient to pop in for a repair or adjustment during opening hours.
Sudden loss of vision, a painful red eye, new flashes or floaters, or an eye injury are treated as urgent - the agent advises NHS 111, eye casualty / A&E, or 999, and takes their details.
Questions needing the optometrist's judgement are routed to the right person or a call-back is arranged - the agent never gives clinical advice.
Any complaint is handled calmly and passed to the practice manager with a call-back arranged.
RingDesk captures every booking and enquiry and gets it to your team, so it flows into the diary you already run - no double entry.
Optix is one of the most popular practice management systems for UK independents. RingDesk captures the booking details and gets them straight to your team to slot into the Optix diary.
Ocuco's Acuitas is used by independents and groups. RingDesk logs the enquiry and booking so it drops straight into your Acuitas workflow.
Running FLEX, i-Clarity or a similar system? RingDesk captures every booking and enquiry and sends it to your team to enter, so nothing is missed at the desk.
No PMS integration needed. RingDesk captures every booking detail and sends an instant email and SMS to reception with everything they need to confirm the appointment.
When reception is with a patient, the phone still rings - and a patient who can't get through simply books at the practice down the road. RingDesk makes sure they book with you.
Pre-test, dispensing, a full waiting room - RingDesk answers immediately and books the appointment before the patient tries elsewhere.
Call analytics show your busiest booking times and most common questions, so you can staff and stock appropriately.
Patients who ring about a recall get booked in on the spot instead of drifting - protecting your recall rate.
One new patient captured from a call that would have gone unanswered covers more than a month of RingDesk.
No hardware. No new number. Keep the practice number your patients already call.
Set conditional call forwarding so RingDesk answers when your line is busy or unanswered. Patients call the same number they always have.
We load your services, test fees, glasses pricing, opening hours and NHS rules. The agent knows what to say and what to book.
Eye tests booked, queries answered, urgent eye problems escalated - while your team look after the patient in the chair.
Most practices on the Standard plan. Start free for 14 days.
No monthly fee. Pay for the minutes you use - ideal for quieter or single-test-room practices.
Simple monthly allowance for practices with regular, predictable call volumes.
The everyday workhorse for busy practices that need more minutes and better insights.
Multi-site groups that need capacity, multiple numbers and dedicated support.
All plans include a 14-day free trial. Prices shown ex-VAT.View full pricing →
You keep your existing practice number. You simply set conditional call forwarding so RingDesk answers when your line is busy or unanswered, so patients carry on calling the same number.
It books eye tests (NHS and private), contact-lens fittings, children's tests and glasses collections, answers NHS eligibility and pricing for tests, glasses and OCT scans, and explains what to bring - the everyday reasons patients ring the practice.
Yes. RingDesk captures every booking and enquiry - NHS/private, test type, patient details - and gets it to your team to enter into Optix, Ocuco Acuitas, FLEX or i-Clarity, with an instant email and SMS. No PMS? It captures everything and sends it to reception the same way.
Sudden loss of vision, a painful red eye, new flashes or floaters, or an eye injury are treated as urgent - the agent advises NHS 111, an eye casualty or A&E, or 999 in an emergency, and takes the caller's details so you can follow up. It never gives clinical advice.
Yes, RingDesk is UK GDPR compliant, and you get a full transcript of every call in your dashboard.
Plans start at £49 a month, with most practices on the Standard plan at £99 a month for 750 minutes, plus a Pay As You Go option at 30p per minute (prices ex-VAT). Every plan includes a 14-day free trial with no credit card.
Still relying on voicemail?
Voicemail only captures the few callers who bother to leave a message. Most just hang up and go to the next business. RingDesk answers every call live — so you keep the ones voicemail quietly loses.
callers who reach a business voicemail hang up without leaving a message
a phone call is how people most want to contact a local business
more likely to win a new enquiry when it’s answered in the first 5 minutes vs 30
Start a 14-day free trial today - no credit card, no commitment, no new number needed.
Or call our demo practice right now to hear it as your patients would.