RingDesk answers every call to your house-share business, 24/7 — room availability enquiries, viewing requests, and tenant maintenance issues — so a prospective tenant never rings out to the operator down the road.
From someone hunting for a room on a Sunday evening, to a current tenant reporting a leak — RingDesk covers the everyday reasons people ring an HMO operator, and knows when to put a human on.
Takes the area they're after, their budget and move-in date, and tells them what fits. Where it's set up, it answers from your current room availability rather than guessing.
Explains that most rooms are let on a bills-included basis and confirms exactly what's included for the specific room the caller is interested in.
When a caller wants to see a room, the agent takes which room or area they're interested in and when suits them, and arranges for the team to show them round.
Handles questions about which areas you have houses in and the room types on offer — en-suite, double, single, shared bathroom — and captures the lead for follow-up.
Takes which house and room, and what the problem is, then logs it as a maintenance request for the team to sort as quickly as possible.
Answers routine questions a current tenant might have and captures anything that needs a person to follow up, with a full note passed to your team.
When something is best handled by a person, the agent takes the caller's name, number and reason for calling, and arranges a callback — nobody goes to voicemail and gets forgotten.
A tenant reporting something urgent — a major leak, no heating, no power, or anything unsafe — is flagged straight away and transferred or escalated to the right person on your team.
A strong prospective tenant — ready to view or move in soon — can be put through to your team when you want to speak to them directly.
Calls about deposits, disputes, notice or other sensitive matters are routed to the appropriate person rather than handled by the agent.
RingDesk gets every room enquiry, viewing request and maintenance report to your team instantly — and connects to the systems you already use where that's available.
Every call is delivered to your team as an instant email and SMS, with the caller's details, what they wanted, and a full summary — so nothing is missed and anyone can pick it up.
Where it's configured, RingDesk reads your current available-rooms listings so it can answer availability enquiries from your real rooms — area, price, room type and whether bills are included — instead of generic answers.
RingDesk integrates with the systems you already use where an integration is available, so enquiries and maintenance reports can flow into your existing workflow rather than living in a separate inbox.
No property system? No problem. RingDesk captures every enquiry and maintenance report and sends it straight to your team — with everything they need to follow up and close the lead.
Room-seekers call several operators and take the first one that answers and sorts a viewing. A room sitting empty is lost rent every week. RingDesk makes sure you're the one who picks up.
When you're showing a room, mid-viewing, or it's the evening, RingDesk answers immediately — capturing the enquiry before the caller rings the next operator.
Every maintenance report is logged with the house, room and problem, and anything urgent is escalated straight away — so small issues don't become big ones.
Call analytics show which areas and room types are most in demand and the questions that come up most — helping you market the right rooms.
One room let a week sooner because you answered and booked the viewing covers far more than a month's RingDesk cost.
No hardware. No new number. No disruption. Your existing number stays exactly where it is.
Set conditional call forwarding so RingDesk answers when your line is busy or unanswered. Your number stays the same — callers ring the same number they always have.
We load your houses, room types, what's included, and how you handle viewings and maintenance. Where set up, it answers availability from your current rooms.
Rooms enquired about, viewings arranged, maintenance logged, urgent issues escalated — all delivered to your team by email and SMS.
Pick a plan by how many calls you take - every plan answers 24/7 and includes the essentials. Then add only the extras you need.
Every plan includes 24/7 answering, messages & callbacks, call summaries & transcripts, email & SMS alerts, and spam screening. Every plan starts with a free trial. Prefer pay-as-you-go? 30p/min with no monthly plan - just ask.
Bolt on the extras that fit your business - pay only for what you use.
Prices exclude VAT. Minutes are shared across your sites and roll into a single bill. Extra minutes beyond your plan are 30p/min.
You keep your existing number. You simply set conditional call forwarding so RingDesk answers when your line is busy or unanswered, which means callers carry on ringing the same number they always have.
Where it's set up, yes. RingDesk can answer availability enquiries from your current available-rooms listings — the area, price, room type and whether bills are included — rather than giving generic answers. If a room list isn't connected, it still takes the caller's area, budget and move-in date and captures the enquiry for your team.
It handles room and availability enquiries, explains what's included in the rent, arranges viewings, and logs maintenance issues from current tenants. It answers 24/7 and delivers every enquiry to your team by email and SMS.
Anything urgent — a major leak, no heating, no power, or anything unsafe — is flagged straight away and transferred or escalated to the right person on your team. Deposit disputes, notice and other sensitive matters are routed to a person rather than handled by the agent.
Every call is delivered instantly by email and SMS with the caller's details and a full summary, and the complete recording and transcript are in your RingDesk dashboard. RingDesk also integrates with the systems you already use where an integration is available.
Pricing is a simple monthly plan based on your call volume (prices ex-VAT) - see our pricing for current plans. Every plan includes a 14-day free trial: a card is required to start, but you won't be charged until the trial ends, and one room let faster usually covers far more than a month's cost.
Still relying on voicemail?
Voicemail only captures the few tenants who bother to leave a message. Most just hang up and go to the next business. RingDesk answers every call live — so you keep the ones voicemail quietly loses.
callers who reach a business voicemail hang up without leaving a message
a phone call is how people most want to contact a local business
more likely to win a new enquiry when it’s answered in the first 5 minutes vs 30
Start a 14-day free trial today — card required, cancel anytime, no new number needed.
Set up your house-share agent in minutes and let RingDesk answer the calls you're missing.