RingDesk answers every call to your IT support business, 24/7 — triaging support issues, flagging whole-office outages as a priority, and qualifying new-client enquiries — so nothing waits in a voicemail your engineers never hear.
From a single user with a password problem, to a whole office down at 7am, to a business shopping for a new provider — RingDesk covers the everyday reasons people ring an IT support firm, and knows what's urgent.
Takes the caller's name, company and number and a note of what's happening and how many people it's affecting, then logs it for the team — flagging it as a priority if a whole office is down.
Gathers the key detail an engineer needs to pick the issue up — what's stopped working, which systems, and how widespread — so the callback or fix starts informed.
When a client wants a specific engineer or a scheduled call, the agent takes their details and the reason, and arranges the callback — nobody is left on hold or forgotten.
Answers routine questions about how support works and captures anything that needs an engineer to follow up, with a full summary passed to your team.
Takes roughly the size of the business and what they need — support, cloud, cyber security, hardware — and captures their details for the team to call back.
For a caller concerned about security, the agent takes their name, company and number and a note of their concern, and arranges for the team to call them back to talk it through.
Handles questions about the services you offer — cloud, Microsoft 365, networks, hardware — and takes the details so the right person can follow up with the right option.
Explains that the team can talk through how support and contracts work, and takes the caller's details to arrange that conversation rather than quoting on the spot.
A client reporting that systems are down for the whole office is flagged as a priority the moment it's identified and transferred or escalated straight to your on-call team.
A strong new-client enquiry can be put through to your team when you want to speak to a prospect directly rather than call them back.
Issues that need an engineer's judgement are captured in full and routed to the right person or scheduled for a callback — the agent never improvises a technical fix.
RingDesk gets every support issue and new-client enquiry to your team instantly — and connects to the systems you already use where that's available.
Every call is delivered to your team as an instant email and SMS, with the caller's name, company, number, what's wrong and the priority — so an engineer can pick it up straight away.
RingDesk integrates with the systems you already use where an integration is available, so support calls and enquiries can flow into your existing workflow rather than living in a separate inbox.
RingDesk answers around the clock, so an outage reported at 6am or a call that lands while your team are on another job is captured and escalated rather than going to voicemail.
No ticketing system connected? No problem. RingDesk captures every support issue and enquiry and sends it straight to your team — with everything they need to pick it up and respond.
When a client's systems go down, the speed you answer is the service. And a prospect who can't reach you calls the next MSP on their list. RingDesk makes sure every call is answered and the urgent ones reach you fast.
A whole-office outage is identified and flagged as a priority the moment it comes in, and escalated to your on-call team — even when every engineer is already heads-down on another job.
When your team are on-site or on another call, RingDesk answers immediately — logging the ticket or qualifying the lead instead of sending it to voicemail.
Prospects shopping for a provider are qualified on the call — size of business and what they need — so your team follow up a warm, informed lead.
Every call is recorded, transcribed and summarised, so you can see what was reported, when, and what was promised — useful for SLAs and for your own review.
No hardware. No new number. No disruption to your helpdesk. Your support number stays exactly where it is.
Set conditional call forwarding so RingDesk answers when your line is busy or unanswered. Your number stays the same — clients ring the same number they always have.
We set up how you triage issues, what counts as a priority, the services you offer, and who urgent calls should reach — so the agent handles calls the way your team would.
Tickets logged, enquiries qualified, outages escalated — all delivered to your team by email and SMS, with a full recording and transcript.
Pick a plan by how many calls you take - every plan answers 24/7 and includes the essentials. Then add only the extras you need.
Every plan includes 24/7 answering, messages & callbacks, call summaries & transcripts, email & SMS alerts, and spam screening. Every plan starts with a free trial. Prefer pay-as-you-go? 30p/min with no monthly plan - just ask.
Bolt on the extras that fit your business - pay only for what you use.
Prices exclude VAT. Minutes are shared across your sites and roll into a single bill. Extra minutes beyond your plan are 30p/min.
You keep your existing number. You simply set conditional call forwarding so RingDesk answers when your line is busy or unanswered, which means your clients carry on ringing the same number they always have.
It logs support issues with the key detail an engineer needs, flags whole-office outages as a priority, arranges callbacks, and qualifies new-client enquiries for support, cloud, cyber security or hardware. It answers 24/7 and delivers every call to your team by email and SMS.
When a caller reports that a whole office is down, RingDesk flags it as a priority the moment it's identified and transfers or escalates it straight to your on-call team, rather than leaving it in a queue. Issues that need an engineer's judgement are captured in full and routed to the right person.
No. RingDesk triages and captures the issue — what's wrong, which systems, and how many people are affected — and gets it to the right engineer. It never improvises a technical fix or gives advice that needs a qualified engineer.
Every call is delivered instantly by email and SMS with the caller's details, the issue and the priority, and the full recording and transcript are in your RingDesk dashboard. RingDesk also integrates with the systems you already use where an integration is available.
Pricing is a simple monthly plan based on your call volume (prices ex-VAT) - see our pricing for current plans. Every plan includes a 14-day free trial: a card is required to start, but you won't be charged until the trial ends, and one new-client enquiry captured usually covers far more than a month's cost.
Still relying on voicemail?
Voicemail only captures the few clients who bother to leave a message. Most just hang up and go to the next business. RingDesk answers every call live — so you keep the ones voicemail quietly loses.
callers who reach a business voicemail hang up without leaving a message
a phone call is how people most want to contact a local business
more likely to win a new enquiry when it’s answered in the first 5 minutes vs 30
Start a 14-day free trial today — card required, cancel anytime, no new number needed.
Set up your IT support agent in minutes and let RingDesk answer the calls you're missing.