RingDesk is an AI phone receptionist built for UK pubs and bars. It handles table bookings, function enquiries, events info and more - 24 hours a day, even when the bar is three-deep and the phone is going unanswered.
Pubs and bars lose bookings every day because staff are serving and can't reach the phone. RingDesk fixes that - without hiring anyone.
A table for 10 on a Saturday night is your highest-margin trade of the week. When that call rings out at 6pm on a Wednesday because the bar is stocked and the kitchen is prepping, the party books somewhere else - and they don't call back.
Private parties, corporate events, wakes, birthdays - function enquiries are high-value and time-sensitive. If the caller hits voicemail, they'll try the next pub on Google immediately. Your function room has a cost whether it's booked or empty.
Every time a team member leaves the bar to answer the phone, service slows, queues build, and other customers get frustrated. Calls during a Friday evening rush can mean missed drinks orders and poor reviews - all while someone's asking what time you close.
Call our fictional demo pub and experience RingDesk exactly as your customers would. Book a table, ask about the function room, enquire about Christmas - it handles it all.
Calls answered 24/7 · Standard UK call rates apply · The Crown & Anchor is a fictional pub for demonstration purposes
From a quick table booking to a Christmas party enquiry at 11pm on a Sunday - RingDesk covers every common reason someone picks up the phone to your pub.
Takes party size, preferred date and time, name, and contact number. Checks availability and confirms the booking - or logs an enquiry if you want manual approval for large groups.
Captures details for birthday parties, hen dos, and group celebrations. Notes dietary requirements and preferred date, then passes to your team for follow-up or confirms a reservation.
Tells callers about your function space - capacity, layout options, AV equipment, catering packages - and takes their contact details so your events team can follow up with a quote.
Answers questions about upcoming live music, quiz nights, comedy nights, and other events. Gives dates, times, ticket prices, and any advance booking requirements.
Handles the seasonal rush - party nights, Christmas lunch bookings, New Year's Eve reservations, and festive menu enquiries. Takes deposits if configured to do so.
Fieldes enquiries about venue hire for work events, award nights, and team celebrations. Takes the caller's name, company, number of guests, and preferred date for your events team.
Instantly answers questions about when the pub is open, when the kitchen serves, whether they do Sunday lunch, and what time last orders are.
Describes the menu and tells callers where to find it online. Confirms whether you cater for gluten-free, vegan, nut allergies, and other dietary requirements.
Gives directions from key landmarks, explains parking options nearby, and confirms accessibility information for guests with mobility requirements.
A question asked dozens of times a week at any pub. Confirms whether you're dog-friendly, whether it extends to the restaurant, and whether you have a beer garden.
Tells callers which bus routes or train stations are nearby - useful for group bookings where guests are travelling from different directions.
Answers questions about pool tables, darts, sports screens, pub quiz nights, and any other on-site entertainment you offer.
Takes the caller's name and contact details, acknowledges their concern, and ensures a manager calls them back. Never dismisses or argues - always de-escalates professionally.
If a caller reports something urgent - a problem with a recent visit, a lost item, or a time-sensitive issue - RingDesk takes full details and routes to the right person.
Politely takes the caller's name, company, and reason for calling, then passes a message to your manager or cellar team rather than occupying bar staff time.
Every call follows a consistent, intelligent process - whether it's a quiet Tuesday lunchtime or a slammed Friday evening.
Your existing pub number, unchanged
In your venue's name, within 1 second
Identifies what they need from natural conversation
Books, answers, or escalates - no hold music
Opening times, menu, parking, events schedule - answered instantly from your venue's knowledge base.
Table reservations, function enquiries, and private party requests captured and sent to Collins or Resdiary.
Complaints and urgent calls connected to your team immediately - your reputation is protected.
RingDesk integrates directly with the UK's leading hospitality booking and EPOS platforms, so reservations flow straight into your systems without a member of staff lifting a finger.
The UK's leading venue management and bookings platform, used by thousands of pubs, bars, and restaurants. RingDesk creates and confirms reservations directly in Collins via the API - no manual data entry, no risk of double-booking.
ResDiary is trusted by over 10,000 restaurants and bars across the UK and Europe. RingDesk connects via the ResDiary API to check live availability and create confirmed bookings without any manual step.
Tevalis is one of the UK's most widely deployed hospitality EPOS platforms. RingDesk can connect to Tevalis to pull live table availability and push booking records, keeping your front-of-house view accurate in real time.
Zonal's EPOS and reservation management systems are used by many of the UK's largest pub groups and managed house operators. RingDesk integrates to keep booking data consistent across your Zonal property management system.
Running more than one site? RingDesk gives you a single dashboard across your whole estate - with each venue keeping its own personality, menu, and booking rules.
The Crown and Anchor sounds like The Crown and Anchor. The Red Lion sounds like The Red Lion. Same platform, distinct personalities for each site.
See call volumes, booking rates, and missed call patterns across your whole estate. Identify your busiest periods and staff accordingly.
Set complaint handling and escalation policy once, apply it across every site. Protect your brand reputation consistently.
Multi-site operators qualify for significant discounts. One invoice, one contract, one account manager for your whole estate.
RingDesk handles your customer calls professionally and responsibly - never making promises you can't keep, and always handing off to a real person when the situation demands it.
RingDesk never confirms age to callers or handles anything that requires age verification. When a question touches on licensing or age-restricted matters, it directs the caller to speak with a member of staff directly.
All call data processed and stored in the UK. Full compliance with UK GDPR and the DPA 2018. A full Data Processing Agreement is available on request.
Customer call data and booking details are never shared with third parties for marketing. Your customer relationships stay yours.
Every call is transcribed and timestamped. Venue managers can review any interaction at any time - useful if a booking dispute arises.
Callers can always ask to speak to a person. RingDesk supplements your team - it never replaces human judgement where it matters.
RingDesk identifies itself as a virtual assistant if asked directly. Your customers are always treated with respect and transparency.
Hosted on resilient UK infrastructure with a 99.9% uptime guarantee. Your phone is covered even when your broadband isn't.
No hardware. No new number. No disruption to your existing telecoms. Your pub's number stays exactly where it is - we use simple call forwarding.
Set call forwarding from your existing number to RingDesk - either via a short code dialled from your handset, or through your provider's online portal. Takes under five minutes. Your number is untouched and you can switch back instantly if you ever need to.
We set up your virtual receptionist with your pub's name, opening times, menus, events schedule, booking rules, and FAQs. We can pull most of this from your website automatically - you just review and approve before going live.
From the next call your pub receives, RingDesk handles it - answering questions, taking reservations, and escalating anything that needs a person. Your bar team stays focused on the customers in front of them.
Start free for 14 days. No credit card needed. Multi-site pub groups qualify for volume pricing - contact us.
No monthly fee. Pay for the minutes you use - ideal for low-volume or seasonal businesses.
Simple monthly allowance for small businesses with regular, predictable call volumes.
The everyday workhorse for busy businesses that need more minutes and better insights.
High-volume or multi-site businesses that need capacity, control, and dedicated support.
All plans include a 14-day free trial. Prices shown ex-VAT. View full pricing →
Start a 14-day trial today - no credit card, no commitment, no new number needed.
Or call our demo pub right now to experience it exactly as your customers would.