RingDesk is an AI phone receptionist built for UK hotels. It handles room availability, restaurant reservations, check-in queries, late arrivals and more - 24 hours a day, every day of the year.
Call our fictional demo hotel and experience RingDesk exactly as your guests would. Ask about room availability, request a restaurant table, enquire about check-in times - it handles it all.
Calls answered 24/7 · Standard UK call rates apply · This is a fictional hotel for demonstration purposes
From Saturday morning booking enquiries to late-night arrival calls - RingDesk covers every common reason a guest calls your hotel, without putting them on hold.
Tells callers which room types are available on their requested dates, quotes current rates, and explains what is included - breakfast, parking, Wi-Fi.
Gathers the group size, dates, and occasion, then takes contact details and passes the enquiry to your reservations team with a full summary.
Handles initial enquiries for weddings, celebrations, and corporate events - gathering key details before routing to your events coordinator.
Answers the most frequent guest question instantly - check-in from 3pm, check-out by 11am - and explains early check-in or late check-out options.
Takes table bookings for your hotel restaurant - date, time, party size, and any dietary requirements - and logs them for your front-of-house team.
Answers questions about parking, the pool, gym, spa, Wi-Fi, accessibility, and how to find the hotel by road or rail.
Guests running late can call ahead. AI notes their name, booking reference, and expected arrival time so reception is informed before they arrive.
Explains your pet policy, accessible room availability, step-free access, hearing loops, and any other accessibility arrangements.
Describes current packages - spa breaks, dinner-bed-and-breakfast deals, romantic getaways - and captures the caller's interest for a callback.
Takes the guest's name, booking reference, and concern, then arranges for the duty manager or guest relations team to call back promptly.
Maintenance emergencies, security concerns, or medical situations are immediately transferred to your on-duty team - never left with the AI.
Politely takes contact details and routes to your general manager or PR contact for a formal response.
Every guest call follows a consistent, intelligent process - whether it's a booking enquiry at 2pm or a late arrival call at midnight.
Your existing hotel number, unchanged
In your hotel's name, within 1 second
Identifies query type from natural conversation
Answers, logs, or transfers based on your rules
Rates, check-in times, facilities, directions, restaurant hours - answered immediately from your configured knowledge base.
Booking enquiries, group requests, and events are logged with full caller details and passed to your reservations team to follow up.
Complaints, urgent issues, and calls that need a human touch are instantly connected to your on-duty team - no delay.
RingDesk integrates with leading hotel property management systems so enquiries, reservation notes, and guest messages flow directly into your records.
The cloud-native PMS trusted by thousands of independent and boutique hotels worldwide. Mews has a full open API that allows RingDesk to check live availability, log reservation enquiries, and update guest profiles automatically.
Oracle's Opera is the industry standard for larger hotels and hotel groups. RingDesk connects via the Opera REST API to pull availability and log guest communications without any manual data entry.
Guestline's Rezlynx is one of the most widely used PMS systems in UK independent hotels. RingDesk integrates via the Guestline API to bring live data into every guest call.
RoomRaccoon is popular with smaller independent hotels, boutique properties, and B&Bs that want a modern all-in-one PMS. RingDesk connects directly to its API for live availability and note logging.
RingDesk scales across your whole estate - a single dashboard, consistent brand voice, and property-level configuration for each hotel. Volume pricing available from three properties.
Your group management team sees all properties in one dashboard. Each hotel keeps its own name, greeting, and FAQ content.
See call volumes, peak times, and missed enquiry patterns across your whole portfolio. Identify which properties need more coverage.
Ensure every hotel in your group handles calls the same way - same tone, same escalation rules, same brand standards.
Hotel groups qualify for significant discounts. One invoice, one contract, one dedicated account manager for all properties.
Hotels answer only 63% of calls during peak hours. Every unanswered call is a potential booking that goes to a competitor - or straight to an OTA at 15-20% commission.
Whether it's a peak Friday evening, a bank holiday, or 2am when the night porter is busy - RingDesk picks up in your hotel's name and handles the enquiry professionally. Your team stays focused on guests in front of them.
A caller who can't get through doesn't wait - they book elsewhere or go to Booking.com. A single missed weekend booking can cost £200-£400 in lost revenue.
Guests and bookers don't respect office hours. Calls at 6pm, weekends, and bank holidays are among the highest-value enquiries - and the most likely to go unanswered.
Check-in times, directions, parking, and breakfast hours account for a large proportion of front-desk calls. RingDesk handles these so your team can focus on check-ins and guest care.
All data processed and stored in the UK. Full compliance with UK GDPR and the DPA 2018. Data processing agreement available on request.
Call transcripts are retained for your configured period only. Guest data is never shared with third parties for marketing or profiling.
Every call is transcribed and logged with a timestamp. Management can review any interaction at any time via the RingDesk dashboard.
Start free for 14 days. No credit card needed. Hotel groups qualify for volume pricing - contact us for a quote.
No monthly fee. Pay for the minutes you use - ideal for low-volume or seasonal businesses.
Simple monthly allowance for small businesses with regular, predictable call volumes.
The everyday workhorse for busy businesses that need more minutes and better insights.
High-volume or multi-site businesses that need capacity, control, and dedicated support.
All plans include a 14-day free trial. Prices shown ex-VAT. View full pricing →
Yes. Your number stays exactly where it is - we simply set up call forwarding to RingDesk, either via a short code dialled from the front desk or through your telecoms provider's portal. There's no new number and no disruption to your existing telecoms.
It answers the everyday questions that tie up your front desk - room availability and rates, check-in and check-out times, restaurant reservations, parking, facilities, and directions by road or rail. It also captures booking enquiries, group and event requests, and late-arrival messages, passing each to the right team with full details.
Yes. RingDesk integrates with Mews, Opera PMS, Rezlynx and RoomRaccoon, so it can check live availability and write enquiry notes straight into your records. If you don't use one of these, it still works perfectly using your configured knowledge base and emails or texts leads to your reservations team.
It hands over to a person. Complaints, urgent in-room issues, and press enquiries are taken down or transferred straight to your on-duty team or manager - the AI never tries to handle situations that need a human touch.
Yes. All data is processed and stored in the UK in full compliance with UK GDPR and the DPA 2018. Guest data is never shared with third parties for marketing, transcripts are kept only for your configured period, and a data processing agreement is available on request.
Every plan starts with a 14-day free trial and no credit card. Pay As You Go is 30p per minute with no monthly fee, and monthly plans run from £49 for 300 minutes up to £199 for high-volume or multi-site hotels (prices ex-VAT). Hotel groups qualify for volume pricing - just contact us for a quote.
Still relying on voicemail?
Voicemail only captures the few guests who bother to leave a message. Most just hang up and go to the next hotel. RingDesk answers every call live — so you keep the ones voicemail quietly loses.
callers who reach a business voicemail hang up without leaving a message
a phone call is how people most want to contact a local business
more likely to win a new enquiry when it’s answered in the first 5 minutes vs 30
Start a 14-day trial today - no credit card, no commitment, no new number needed.
Or call our demo hotel right now to experience it exactly as your guests would.