RingDesk answers every call to your clinic - new patient assessments, back and neck pain, insurance and self-pay queries - and books the appointment straight into Cliniko, completely automated, so you stay hands-on in the treatment room.
Hear RingDesk book an appointment end-to-end, exactly as your patients would. Ask about treatment, insurance or availability, and listen as it books you in.
Answered 24/7 · Standard UK call rates · Our demo clinic is set up as a physiotherapy practice - the same RingDesk AI books appointments in exactly the same way
From a new patient assessment while you're treating, to an insurance question out of hours - RingDesk covers the everyday reasons patients ring your clinic, and books them in.
Takes the patient’s details and what’s troubling them, checks self-pay or insured, offers your real slots and books the assessment straight into Cliniko.
Books the most common osteopathy appointments - lower back, neck and postural pain - and reassures the caller on what to expect.
Books runners, cyclists and gym-goers in for a sports-injury assessment and treatment.
Books cranial, paediatric and pregnancy osteopathy and captures the relevant details.
Answers your assessment and follow-up fees from your configured price list.
Confirms which insurers you work with (Bupa, AXA, Aviva, Vitality) and that pre-authorisation is needed, and takes the authorisation code.
Answers whether you treat a given problem (sciatica, headaches, joint pain) from your configured services and offers an appointment.
Explains your next available slot and that no GP referral is needed to see an osteopath.
Sudden severe back pain with saddle-area numbness, loss of bladder or bowel control, or new leg weakness are treated as urgent - the agent advises contacting the GP urgently or attending A&E, and takes their details.
Questions that need the osteopath’s judgement are routed to the right person, or a call-back is arranged - the agent never diagnoses.
Calls about an ongoing course of treatment or a concern are routed to the clinic with a call-back arranged.
Osteopathy clinics run on Cliniko - so RingDesk books the appointment into your Cliniko diary during the call, fully automated, end to end. On other systems it captures every booking and gets it to your team, with no double entry.
Cliniko is the go-to for UK osteopaths. RingDesk checks your real availability, matches or creates the patient, and books the appointment straight into your diary - on the call, with nothing for your team to re-key.
On Jane App? RingDesk captures the booking and enquiry in full and gets it straight to your team, so it drops into your Jane workflow.
On TM3 / PPS / Nookal? RingDesk captures every booking and enquiry and sends it to your team to enter, so nothing is missed while you're treating.
No clinic software? No problem. RingDesk captures every booking detail and sends an instant email and SMS to your phone with everything you need to confirm the appointment.
When you're hands-on in a session, the phone still rings - and a patient in pain who can't get through simply books at the clinic down the road. RingDesk makes sure they book with you.
When you can't break away from a patient, RingDesk answers immediately and books the appointment before the caller tries elsewhere.
It checks your real availability, matches or creates the patient and books the appointment on the call - end to end, with no evening admin and no double entry.
It asks self-pay or insured, captures the insurer and authorisation code, and flags pre-auth - so bookings arrive ready to confirm.
One new patient captured from a missed call usually covers more than a month of RingDesk.
No hardware. No new number. Keep the clinic number your patients already call.
Set conditional call forwarding so RingDesk answers when your line is busy or unanswered. Patients call the same number they always have.
Connect your Cliniko diary and load your services, fees, insurers, opening hours and red-flag rules. The agent knows what to book and when to escalate.
New patients booked straight into Cliniko, insurance captured, urgent symptoms escalated - while you stay hands-on with your patient.
Pick a plan by how many calls you take - every plan answers 24/7 and includes the essentials. Then add only the extras you need.
Every plan includes 24/7 answering, messages & callbacks, call summaries & transcripts, email & SMS alerts, and spam screening. Every plan starts with a free trial. Prefer pay-as-you-go? 30p/min with no monthly plan - just ask.
Bolt on the extras that fit your business - pay only for what you use.
Prices exclude VAT. Minutes are shared across your sites and roll into a single bill. Extra minutes beyond your plan are 30p/min.
You keep your existing clinic number. You simply set conditional call forwarding so RingDesk answers when your line is busy or unanswered, so patients carry on calling the same number.
Yes. With Cliniko connected, RingDesk checks your live availability, matches or creates the patient, and books the appointment during the call - fully automated, end to end. On other systems (Jane, TM3, PPS, Nookal) it captures the booking in full and sends it to your team to enter, with an instant email and SMS.
It books new patient assessments, back and neck pain, sports-injury, cranial, paediatric and pregnancy appointments, answers session pricing, insurance and self-referral questions, and captures the insurer and authorisation code - the everyday reasons patients ring the clinic.
Yes. It asks whether the patient is self-paying or insured, confirms the insurers you work with (Bupa, AXA, Aviva, Vitality), explains that pre-authorisation is usually needed, and captures the authorisation code so the booking arrives ready to confirm.
You set the rules. Red flags such as sudden severe back pain with saddle-area numbness, loss of bladder or bowel control, or new leg weakness are treated as urgent - the agent advises contacting the GP urgently or attending A&E and takes the caller’s details. It never diagnoses.
Plans start at £49 a month, with busier clinics on Standard at £99 a month for 750 minutes, plus an Essential plan at £20/month (prices ex-VAT). Every plan includes a 14-day free trial - card required to start, but nothing is charged until it ends.
Still relying on voicemail?
Voicemail only captures the few patients who bother to leave a message. Most just hang up and go to the next clinic. RingDesk answers every call live — so you keep the ones voicemail quietly loses.
callers who reach a business voicemail hang up without leaving a message
a phone call is how people most want to contact a local business
more likely to win a new enquiry when it’s answered in the first 5 minutes vs 30
Start a 14-day free trial today - card required, cancel anytime, no new number needed.
Or call our demo clinic right now to hear it book an appointment as your patients would.