RingDesk is an AI phone receptionist built for solicitors, accountants, and consultants. It handles new client intake, appointment scheduling, case status queries, and out-of-hours calls - then logs them directly into your practice management system.
A prospective client calls while your team is in a meeting or handling another call. They don't leave a voicemail. They move on to the next firm on their shortlist. That instruction is lost before you even knew about it.
A full-time receptionist costs upwards of £35,000 per year before National Insurance, pension, holiday cover, and sickness. For a firm with lighter call volumes, that's an enormous overhead for a role that's largely reactive.
Clients in the middle of a property transaction, a business dispute, or an urgent personal matter don't stop needing you at 5:30pm. Every unanswered evening or weekend call is a client experience that falls short of expectations.
Call our fictional demo law firm and experience RingDesk exactly as your clients would. Enquire about conveyancing, ask about fees, check on a case - it handles it all, around the clock.
Calls answered 24/7 · Standard UK call rates apply · Whitmore & Partners is a fictional firm for demonstration purposes
From new client intake to case status queries - RingDesk covers the calls that fill your team's day and the ones they miss after hours.
Captures the caller's name, contact details, matter type, and any key facts - then logs the lead in your CRM and books a callback with the right fee earner.
Takes the caller's details, property address, approximate value, and target timeline - qualifying the instruction before a fee earner calls back.
Understands the nature of the enquiry - dispute, contract, employment, corporate - and routes to the relevant department with a summary.
Checks the relevant fee earner's availability and books a slot, or captures the caller's preferred times for your team to confirm.
Existing clients who need to move an appointment can do so without waiting in a phone queue or disrupting your team mid-meeting.
Answers inbound queries about upcoming appointments - date, time, location, and what to bring - without needing a member of staff.
Takes a message for the relevant fee earner, confirming the client's name and matter reference. Flags as urgent where indicated by the caller.
When a client calls to chase a document or awaited response, the AI logs the request with timestamp and notifies the relevant team member.
Existing clients are identified by matter type and routed to the correct solicitor, accountant, or consultant - not left navigating a confusing phone menu.
Clients don't keep office hours. RingDesk answers every call outside your staffed hours, capturing messages and booking callbacks for the next working day.
When a caller signals urgency - a client in crisis, a time-sensitive matter - RingDesk captures the details and can send an immediate notification to the on-call contact.
When all lines are busy or staff are in court, a client meeting, or a deep work session, RingDesk picks up the overflow so no call is missed.
Where a caller signals genuine urgency - an injunction deadline, a fraud concern, a distressed client - the call is escalated immediately to the on-call contact.
Any complaint is handled with care - the caller's details are taken, the concern acknowledged, and a senior person is notified to call back promptly.
Press or regulatory contact is always flagged and routed to the appropriate partner or compliance officer - never handled by the AI.
Every call follows a consistent, intelligent process - whether it's a 9am new client enquiry or a 9pm urgent message.
Your existing firm number, unchanged
In your firm's name, within 1 second
Identifies query type from natural conversation
Answers, logs, routes, or escalates per your rules
Fees, directions, services, opening hours - answered immediately from your configured knowledge base.
New enquiries, messages, and appointments written directly to Clio, LEAP, Actionstep, or Xero via API.
Urgent calls, complaints, and time-sensitive matters connected to the right person immediately.
RingDesk integrates directly with the UK's leading legal and accounting practice management platforms, so every call, enquiry, and message flows into your records automatically.
The world's leading cloud-based legal practice management software, used by tens of thousands of firms including a significant share of UK solicitors. Full REST API with no added cost to integrate.
A major practice management system used widely by UK solicitors, particularly in residential conveyancing and private client work. Deep API integration for matter and client data.
A modern cloud practice management platform popular with commercial law firms and multi-discipline professional services firms. REST API supports automated matter creation and contact management.
The dominant cloud accounting platform in the UK. Used by accountancy practices to manage clients, billing, and financials. RingDesk can log enquiries, route calls, and capture messages tied to Xero client records.
Where direct API integration isn't available, RingDesk delivers structured call summaries by email and can create calendar events in Outlook or Google Calendar for confirmed appointments.
For firms using bespoke or niche practice management software, RingDesk can push call data via webhook or Zapier to any system that accepts incoming data - no custom development required.
RingDesk connects call data to the platforms your firm already relies on for compliance, conveyancing, and client management.
A missed call or an impersonal voicemail is a poor first impression for a firm built on trust. RingDesk ensures every caller is greeted warmly and professionally, in your firm's name, every time.
Every caller is greeted in your firm's name, with the tone and language you define - no ringing out, no voicemail, no missed opportunity.
See every call, every transcript, and every message in your dashboard. Spot patterns, measure response times, and evidence your intake process.
RingDesk starts from £79 per month - less than two days of a receptionist's time. It covers all hours, never takes leave, and never calls in sick.
Fee earners spend time on work that generates revenue, not answering routine calls that an AI can handle just as well - or better.
Professional services firms hold sensitive client information and operate under strict regulatory obligations. RingDesk is designed with that responsibility in mind.
Where a caller indicates their call relates to privileged legal matters or confidential financial affairs, RingDesk captures only the minimum necessary to route and log the call. Retention periods are configured by your firm and no data is ever shared with third parties for commercial purposes.
All data processed and stored in the UK. Full compliance with UK GDPR and the DPA 2018. DPA available on request.
Your firm controls how long call transcripts are retained. Automatic deletion at your chosen interval. No data shared with third parties.
Every call is transcribed and logged with a timestamp. Partners can review any interaction at any time for compliance or quality purposes.
Callers can always request to speak to a person. RingDesk supplements your team - it never replaces access to a qualified professional.
Configured to support compliance with SRA and ICAEW guidance on client communication, confidentiality, and complaints handling.
All call recordings, transcripts, and metadata are encrypted using AES-256 at rest and TLS 1.3 in transit.
No hardware. No number change. No disruption to your existing telecoms. Your firm's number stays exactly where it is - we use call forwarding.
Set call forwarding from your existing number to RingDesk - either via a short code dialled from the handset, or through your provider's online portal. Your number is untouched and can still ring through to your team during staffed hours if you prefer.
We set up your virtual receptionist with your firm's name, practice areas, fee earner names and routing rules, office hours, and key FAQs. Our AI uses your website to build the knowledge base automatically - ready in hours, not weeks.
From the next call your firm receives, RingDesk handles it - answering questions, capturing new enquiries, routing existing clients, and flagging anything urgent. Your fee earners get their focus back.
Start free for 14 days. No credit card needed. Multi-office and larger firms qualify for volume pricing - contact us.
No monthly fee. Pay for the minutes you use - ideal for low-volume or seasonal businesses.
Simple monthly allowance for small businesses with regular, predictable call volumes.
The everyday workhorse for busy businesses that need more minutes and better insights.
High-volume or multi-site businesses that need capacity, control, and dedicated support.
All plans include a 14-day free trial. Prices shown ex-VAT. View full pricing →
Start a 14-day trial today - no credit card, no commitment, no new number needed.
Or call our demo firm right now to experience it exactly as your clients would.