RingDesk is an AI phone receptionist built for UK GP surgeries. It handles appointment requests, prescription queries, test result routing and out-of-hours signposting - without burdening your clinical or admin team.
GP reception teams are stretched to breaking point. RingDesk takes the repetitive administrative calls off their hands so they can focus on patients who genuinely need them.
Patients call the moment lines open and queue for 20-40 minutes just to request a repeat prescription or ask about opening hours. Lines jam, frustration rises, and staff start the day overwhelmed.
Research consistently shows that around 40% of GP reception time is spent on calls that don't require clinical involvement - prescriptions, results chasing, opening hours and appointment confirmations.
When lines are jammed, patients with genuinely urgent concerns give up or can't get through. RingDesk identifies urgent calls early in the conversation and routes them directly to your clinical team.
RingDesk is designed to support your reception team with routine administrative tasks - appointment requests, prescription logistics, opening hours, and signposting. It does not provide clinical triage, medical advice, or symptom assessment of any kind.
Any call where a patient describes symptoms, expresses urgency, or asks for clinical guidance is immediately transferred to a qualified member of your clinical or reception team. For out-of-hours urgent queries, RingDesk signposts to NHS 111 or A&E as appropriate. Clinical judgement always stays with your people.
Call our fictional demo practice and experience RingDesk exactly as your patients would. Request a prescription, ask about test results, enquire about opening hours - it handles it all.
Calls answered 24/7 · Standard UK call rates apply · This is a fictional practice for demonstration purposes only
From the 8am prescription rush to after-hours out-of-hours signposting - RingDesk covers every common administrative reason a patient calls your surgery.
Confirms patient name and date of birth, records the medication requested, logs the request, and explains it will be ready within 48 hours at their nominated pharmacy.
Tells patients which pharmacy their prescriptions are sent to and how to change their nominated pharmacy preference.
Explains the standard 48-hour processing time for repeat prescriptions, when to request before running out, and what to do in an emergency.
Explains how to submit an appointment request via your online triage form (e.g. AccuRx or NHS App), with direct guidance on where to find it.
Takes patient name, date of birth, and a brief description of their need (administrative only). Logs for a receptionist to call back and arrange appropriately.
Accepts appointment cancellations, confirms the slot will be freed, and prompts the patient to rebook via the online form or callback if needed.
Confirms appointment date, time and location when a patient is unsure. Can confirm whether it is in-person, telephone, or video.
When a patient calls to apologise for missing an appointment, the AI logs this and explains how to rebook via the online form or reception callback.
Explains how to register as a new patient, links them to the online registration form, and advises on what documents to bring or upload.
When a patient calls to ask about test results, the AI explains that results are reviewed by the clinical team and routes the call to the nurse or clinician - or takes a message for a callback.
Explains how NHS referrals are managed, estimated timescales, and directs patients to NHS e-Referrals for updates where applicable.
Answers questions about flu jabs, COVID boosters, travel vaccines, and childhood immunisation schedules. Directs patients to book via the NHS App where appropriate.
Instantly tells patients when the surgery is open, planned closures for training afternoons, and Bank Holiday arrangements.
When the surgery is closed, the AI tells patients to call NHS 111 for urgent queries, directs them to the local out-of-hours service, and confirms surgery opening times.
For any caller describing a potentially urgent situation, the AI immediately signposts to call 999, attend A&E, or contact NHS 111 - and does not attempt to handle the call itself.
If a patient describes symptoms, asks for medical advice, or expresses urgency, the call is immediately transferred to your reception or clinical team. Never handled by AI.
Takes the caller's name and contact details, acknowledges their concern, and ensures the Practice Manager or appropriate person calls them back within the required timeframe.
Politely takes contact details and routes to the Practice Manager or ICB communications team for a formal response.
Every patient call follows a consistent, intelligent process - whether it's 8am on a Monday or 6pm on a Friday.
Your existing surgery number, unchanged
In your practice's name, within 1 second
Identifies query type - admin or clinical - from natural conversation
Answers, logs, routes to nurse, or escalates urgently
Opening hours, prescription logistics, appointment confirmations, NHS 111 signposting - answered immediately from your configured knowledge base.
Prescription requests, appointment callbacks, and result queries are logged and routed to the right team member or system.
Any clinical query, urgent concern, or mention of symptoms is immediately transferred to your team - no delay, no AI involvement.
RingDesk integrates with the UK's leading GP clinical systems, so prescription requests and admin messages flow directly into your existing workflows.
EMIS Web is the UK's most widely used GP clinical system, used by around 55% of practices in England. RingDesk connects via the EMIS API to log prescription requests and patient messages directly into your workflow tasks.
SystmOne by TPP is dominant across Northern England and used by a significant proportion of GP practices, urgent care, and community services. RingDesk integrates via the TPP API to log tasks and messages.
Vision 360 is widely used across Scotland, Wales, and some English practices. RingDesk connects via the Vision API, ensuring prescription and admin messages are captured and routed correctly regardless of clinical system.
AccuRx is the leading patient communication and triage tool, used in over 6,500 UK practices. RingDesk works alongside AccuRx - directing patients to complete their Florey or triage form online, and routing callback requests directly into the AccuRx workflow.
RingDesk can signpost patients to the NHS App for prescriptions and appointments, NHS e-Referrals for referral status, and your practice website for any information you've published.
RingDesk is designed from the ground up to meet NHS information governance requirements - including the Data Security and Protection Toolkit, UK GDPR, and Caldicott principles.
RingDesk operates in compliance with the NHS Data Security and Protection Toolkit requirements for third-party suppliers handling NHS patient data.
All patient interaction data is processed and stored in the UK under a robust Data Processing Agreement. No data is shared with third parties for any commercial purpose.
Patient identifiable information is accessed only where strictly necessary, with appropriate justification and minimum necessary data at every step.
Every call is transcribed and logged with timestamp. Practice managers can review any interaction for CQC inspection, complaint investigation, or governance purposes.
We understand the unique duty of care NHS practices carry. RingDesk is configured to handle administrative load - and to stay firmly within those boundaries at all times.
The moment RingDesk detects that a patient is describing symptoms, expressing distress, or asking for medical guidance - it immediately transfers to your clinical or reception team, or signposts to NHS 111 or A&E. It never attempts triage or medical assessment of any kind.
All data processed and stored in the UK. Full compliance with UK GDPR, the DPA 2018, and NHS data standards. DPA available on request.
Patient identifiable data collected only where needed for logging. Call transcripts retained for your configured period. No data used for AI training.
Every call logged with timestamp and transcript. Practice managers can review any interaction for CQC inspections or complaint investigations.
Patients can always request to speak to a person. RingDesk supplements your team - it never replaces human judgement or patient access to a receptionist.
Consistent, documented call handling strengthens your CQC evidence base for safe and effective patient access and responsiveness.
Deployed as a data processor under a compliant DPA, meeting NHS DSP Toolkit third-party supplier requirements for organisations handling NHS patient data.
No hardware. No new phone number. No disruption to your existing telecoms setup. Your surgery number stays exactly where it is - we use call forwarding.
Set call forwarding from your existing surgery number to RingDesk - either via a short code dialled from the phone, or your telephony provider's portal. Your number remains unchanged and still rings through to reception during the day if you prefer.
We set up your virtual receptionist with your practice name, GP and nurse contacts, opening hours, prescription policy, and common FAQs. We connect it to EMIS Web, SystmOne, or Vision so messages land in the right place automatically.
From the next call your surgery receives, RingDesk handles routine admin - freeing your reception team for patients who genuinely need them. Clinical queries always transfer straight through.
Start free for 14 days. No credit card needed. PCNs and federations qualify for volume pricing - contact us.
No monthly fee. Pay for the minutes you use - ideal for low-volume or seasonal businesses.
Simple monthly allowance for small businesses with regular, predictable call volumes.
The everyday workhorse for busy businesses that need more minutes and better insights.
High-volume or multi-site businesses that need capacity, control, and dedicated support.
All plans include a 14-day free trial. Prices shown ex-VAT. View full pricing →
Start a 14-day trial today - no credit card, no commitment, no new number needed.
Or call our demo practice right now to experience it exactly as your patients would.