RingDesk answers every call to your pest control business 24/7 — triaging infestations, taking job details, booking treatments and callouts, and getting urgent problems straight through to you while you're on site.
From a panicked homeowner with a wasp nest to a commercial contract enquiry — RingDesk triages the problem, captures the detail you need, and gets the urgent ones straight to you.
Takes down what the caller has seen — rats, mice, wasps, bed bugs, cockroaches — their address and postcode, and logs a treatment or callout request, prioritising anything urgent.
Takes the caller's preferred date and the details of the problem so the team can arrange a visit, and confirms the area is one you cover before logging the booking.
When a caller asks "do you cover my area?", the agent takes their postcode or address and confirms coverage, then arranges a visit for the ones you can help.
Captures enquiries from businesses needing one-off treatments or regular contract cover for commercial premises, and takes the detail the team need to quote.
Explains honestly that treatments are priced per job depending on the pest and size, takes the detail of what the caller is dealing with, and passes it to the team to confirm the cost.
Confirms the common pests you handle — rodents, wasps and bees, bed bugs, cockroaches, fleas, ants and more — and checks you can help with what the caller describes.
When a caller would rather speak to you directly, the agent takes their name, number and the reason for the call so you can ring them back with everything to hand.
For anything else, the agent takes a clear message with the caller's details, so nothing is lost while you're up a ladder or driving between jobs.
An active problem that needs a fast visit — a wasp nest near children, rodents indoors — is flagged as urgent and transferred or escalated to you straight away.
Commercial and contract enquiries — the jobs worth most to your business — are prioritised and can be put through to you or flagged for a fast call back.
If a caller needs something the agent can't resolve, it captures the detail and arranges a call back rather than guessing — you always get the full context.
RingDesk delivers every enquiry by email and SMS the moment the call ends, and writes jobs into your field-service software where you run one.
ServiceM8 is widely used by pest control and trades businesses to manage jobs, scheduling and quotes. Where you run it, RingDesk can create a job from a call so the detail is waiting for you.
Jobber is a popular job-management platform for field-service trades. Where you use it, RingDesk can log the enquiry as a job with the customer and callout details filled in.
Commusoft is a field-service management system used across the trades. Where it's your system, RingDesk can push the enquiry through so the job and customer detail flow straight in.
No job-management software? No problem. RingDesk captures every job detail and sends an instant email and SMS to you or your team with everything needed to arrange the visit.
When someone has rats in the loft or wasps by the door, they ring the next firm on the list. If you're on a job and can't pick up, that's the callout gone. RingDesk makes sure you always answer first.
You can't stop mid-treatment to take a call. RingDesk picks up instantly, triages the problem and captures the job — so the callout is still yours.
An active infestation indoors or a wasp nest near children is flagged as urgent and escalated to you straight away, rather than sitting in a message queue.
Contract enquiries for commercial premises are the jobs worth most to your business. RingDesk captures them in full and gets them to you quickly.
Every call is recorded, transcribed and summarised, so you have the caller's exact words and the full job detail before you arrive on site.
No hardware. No new number. No disruption. Your business number stays exactly where it is.
Set conditional call forwarding so RingDesk answers when you're on a job, your line is busy, or a call comes in after hours. Your number stays the same.
We load the pests you treat, the areas you cover, your approach to pricing, and where urgent callouts should be sent. The agent answers in your business's name.
Treatments booked, contracts captured, urgent infestations sent straight to you — while you stay focused on the work.
Pick a plan by how many calls you take - every plan answers 24/7 and includes the essentials. Then add only the extras you need.
Every plan includes 24/7 answering, messages & callbacks, call summaries & transcripts, email & SMS alerts, and spam screening. Every plan starts with a free trial. Prefer pay-as-you-go? 30p/min with no monthly plan - just ask.
Bolt on the extras that fit your business - pay only for what you use.
Prices exclude VAT. Minutes are shared across your sites and roll into a single bill. Extra minutes beyond your plan are 30p/min.
Most firms on the Standard plan. Start free for 14 days.
A 24/7 answered line for low-volume businesses. 60 minutes included, then 30p/min.
Simple monthly allowance for small businesses with regular, predictable call volumes.
The everyday workhorse for busy businesses that need more minutes and better insights.
High-volume or multi-site businesses that need capacity, control, and dedicated support.
All plans include a 14-day free trial. Prices shown ex-VAT. View full pricing →
Yes - tell us what the problem is and your address, and we will arrange a treatment or callout as quickly as we can, prioritising anything urgent like a wasp nest or a rodent problem indoors.
It depends on the pest and the size of the job, so we price each one individually. Tell us what you are dealing with and where you are, and the team will confirm the cost before any work.
We handle common pests - rodents (rats and mice), wasps and bees, bed bugs, cockroaches, fleas, ants and more. Tell us what you have seen and we will confirm we can help.
Tell us your postcode or address and we will confirm we cover you and arrange a visit.
Yes - we look after homes and businesses, including regular contracts for commercial premises. Tell us what you need and we will arrange the right cover.
No. You keep your existing business number and simply set conditional call forwarding so RingDesk answers when you're on a job, your line is busy, or a call comes in out of hours - your customers carry on calling the same number.
Every call is recorded, transcribed and summarised, and each enquiry is sent to you by email and SMS the moment the call ends. Where you use field-service software such as ServiceM8, Jobber or Commusoft, jobs can be written in there too, and the full transcript is always in your dashboard.
Pricing is a simple monthly plan based on your call volume (prices ex-VAT) - see our pricing for current plans. Every plan includes a 14-day free trial: a card is required to start, but you won't be charged until the trial ends.
Still relying on voicemail?
Voicemail only captures the few customers who bother to leave a message. Most just hang up and go to the next business. RingDesk answers every call live — so you keep the ones voicemail quietly loses.
callers who reach a business voicemail hang up without leaving a message
a phone call is how people most want to contact a local business
more likely to win a new enquiry when it’s answered in the first 5 minutes vs 30
Start a 14-day free trial today — card required, cancel anytime, no new number needed.
Set up in under an hour. Your business number stays exactly where it is.