RingDesk answers every call to your clinic - assessment bookings, insurance and self-pay queries, sports-injury and rehab questions - so you can stay hands-on in the treatment room, not stuck at reception.
Call Movewell Physiotherapy and hear RingDesk exactly as your patients would. Book an assessment, ask about insurance, or ask if they treat your injury.
Answered 24/7 · Standard UK call rates · Movewell Physiotherapy is a fictional demo business
From a new assessment booking while you're treating, to an insurance question out of hours - RingDesk covers the everyday reasons patients ring your clinic.
Takes the patient's details and a brief description of the problem, checks self-pay or insured, offers your real slots, and books the assessment.
Books runners, footballers and gym-goers in for a sports-injury assessment, and reassures them on what to expect.
Books post-operative rehab appointments (knee/hip/ACL/shoulder) and captures the relevant surgery details.
Books sports-massage appointments and explains the session length and price.
Answers your assessment and follow-up fees from your configured price list.
Confirms which insurers you work with (Bupa, AXA, Aviva, Vitality) and that pre-authorisation is needed, and takes the authorisation code.
Answers whether you treat a given problem from your configured services and offers an assessment.
Explains your next available slot and that no GP referral is needed to self-refer.
Sudden severe back pain with saddle-area numbness, loss of bladder or bowel control, or new leg weakness are treated as urgent - the agent advises contacting the GP urgently or attending A&E, and takes their details.
Questions that need the physio's judgement are routed to the right person, or a call-back is arranged - the agent never diagnoses.
Calls about an ongoing course of treatment or a concern are routed to the clinic with a call-back arranged.
RingDesk captures every booking and enquiry and gets it to your team, so it flows into the diary you already run - no double entry, no evening admin.
Cliniko is a favourite with UK physio clinics. RingDesk captures the booking details - problem, self-pay or insured - and gets them straight to your team for the Cliniko diary.
WriteUpp is widely used by UK physios. RingDesk logs the enquiry and booking so it drops straight into your WriteUpp workflow.
On TM3, PPS, Nookal or Jane? RingDesk captures every booking and enquiry and sends it to your team to enter, so nothing is missed while you're treating.
No clinic software? No problem. RingDesk captures every booking detail and sends an instant email and SMS to your phone with everything you need to confirm the appointment.
When you're hands-on in a session, the phone still rings - and a patient in pain who can't get through simply books at the clinic down the road. RingDesk makes sure they book with you.
When you can't break away from a patient, RingDesk answers immediately and books the assessment before the caller tries elsewhere.
It asks self-pay or insured, captures the insurer and authorisation code, and flags pre-auth - so bookings arrive ready to confirm.
Call analytics show your busiest times, most common injuries and top questions - so you can plan your diary and marketing.
One new patient captured from a missed call usually covers more than a month of RingDesk.
No hardware. No new number. Keep the clinic number your patients already call.
Set conditional call forwarding so RingDesk answers when your line is busy or unanswered. Patients call the same number they always have.
We load your services, fees, insurers, opening hours and your red-flag rules. The agent knows what to book and when to escalate.
Assessments booked, insurance captured, urgent symptoms escalated - while you stay hands-on with your patient.
Sole practitioners often start on Pay As You Go; busier clinics on Standard. Start free for 14 days.
No monthly fee. Pay for the minutes you use - ideal for sole practitioners and quieter clinics.
Simple monthly allowance for clinics with regular, predictable call volumes.
The everyday workhorse for busy clinics that need more minutes and better insights.
Multi-therapist or multi-site clinics that need capacity, multiple numbers and dedicated support.
All plans include a 14-day free trial. Prices shown ex-VAT.View full pricing →
You keep your existing clinic number. You simply set conditional call forwarding so RingDesk answers when your line is busy or unanswered, so patients carry on calling the same number.
It books initial assessments, sports-injury appointments, post-op rehab and sports massage, answers session pricing, insurance and self-referral questions, and captures the insurer and authorisation code - the everyday reasons patients ring the clinic.
Yes. It asks whether the patient is self-paying or insured, confirms the insurers you work with (Bupa, AXA, Aviva, Vitality), explains that pre-authorisation is usually needed, and captures the authorisation code so the booking arrives ready to confirm.
Yes. RingDesk captures every booking and enquiry and gets it to your team to enter into Cliniko, WriteUpp, TM3, PPS, Nookal or Jane, with an instant email and SMS. No software? It captures everything and sends it to you the same way.
You set the rules. Red flags such as sudden severe back pain with saddle-area numbness, loss of bladder or bowel control, or new leg weakness are treated as urgent - the agent advises contacting the GP urgently or attending A&E and takes the caller's details. It never diagnoses.
Plans start at £49 a month, with busier clinics on Standard at £99 a month for 750 minutes, plus a Pay As You Go option at 30p per minute (prices ex-VAT). Every plan includes a 14-day free trial with no credit card.
Still relying on voicemail?
Voicemail only captures the few callers who bother to leave a message. Most just hang up and go to the next business. RingDesk answers every call live — so you keep the ones voicemail quietly loses.
callers who reach a business voicemail hang up without leaving a message
a phone call is how people most want to contact a local business
more likely to win a new enquiry when it’s answered in the first 5 minutes vs 30
Start a 14-day free trial today - no credit card, no commitment, no new number needed.
Or call our demo clinic right now to hear it as your patients would.